Loza CRM
Loza CRM
Legal document

Terms of service

Please read carefully before using the service. Everything is fair and transparent.

Last updated: 29.06.2025
B2B protection
Service provided "as is". Clear separation of responsibilities.
Paddle — MoR
All payments via Paddle.com Market Ltd. Loza CRM does not store card data.
AUP + Abuse
Prohibition of illegal activity. Instant ban for violations.
Section 1
Acceptance of terms

By using Loza CRM (hereinafter — "Service", "we"), you confirm that you have read these Terms of Service and agree to comply with them.

If you do not agree — do not use the Service. We will notify you of material changes to the Terms by email and via a notification in your dashboard.

Section 2
Service status and Paddle

Loza CRM is an online service for managing client databases, campaigns, traffic and analytics. The service provides tools for working with clients, campaigns, offers, funnels, analytics and integrations with third-party platforms.

Loza CRM is software (SaaS) and acts as the developer and provider of the service. All financial operations — payment processing, billing, refunds — are carried out through our official partner Paddle.com Market Ltd., which acts as Merchant of Record (MoR) and ensures PCI-DSS compliance.

Loza CRM does not store, process or have access to Users' bank card data, e-wallets or cryptocurrency wallets. All financial transactions are performed exclusively through Paddle.com Market Ltd.
Section 3
Subscription, payment and refunds

Loza CRM operates on a subscription model. By purchasing a subscription, you get access to the features of the selected plan — clearly described and fully transparent. No hidden fees or unexpected changes to terms.

Payment is made for the selected period (month / quarter / year) via Paddle.com Market Ltd.
After payment, access to the plan is activated immediately
Plans and their contents are always available on the Pricing page
Plan changes — with 14 days notice

Refunds are available within the first 14 days from the subscription payment date.

After 14 days, refunds are not provided
Partial refunds for unused subscription days are not provided
Take advantage of the free trial period before purchasing to ensure the service fits your needs.
Section 4
Relationships with third parties

Loza CRM is a tool for managing data. The Service is not a party to any transactions, agreements or relationships between the User and their clients (leads), brokers, partners or any other third parties.

Loza CRM does not guarantee specific results (ROI, conversion, profit) from using the Service
Loza CRM is not responsible for the User's clients — their origin, acquisition methods and management
Loza CRM does not act as an intermediary, agent or representative in the User's relationships with third parties
The User is solely responsible for compliance with applicable laws in their activities
Loza CRM is not liable for any transactions, agreements or conflicts between the User and their clients, partners or other third parties.
Section 5
Integrations and third-party platforms

Loza CRM provides tools for integration with third-party platforms (Telegram, Facebook, etc.) exclusively through their public APIs.

The User is solely responsible for compliance with the Terms of Service of third-party platforms
If the User's accounts, channels or bots are blocked by a third-party platform for spam, rule violations or any other reason — Loza CRM is not responsible for this
Loza CRM does not compensate for the paid plan in case of bans by third-party platforms
Loza CRM is not liable for unavailability, API changes or rule changes of third-party services
Section 6
Sub-accounts and team

The User (account owner) can invite additional users to their Workspace — managers, operators and other employees.

The account owner bears exclusive responsibility for all actions taken by invited users
Loza CRM does not consider internal conflicts between the client and their employees as grounds for refunds or compensation
Deletion or modification of data by invited users — the responsibility of the account owner
The account owner must manage their employees' access and promptly revoke access for terminated employees
Section 7
Acceptable Use Policy (AUP)

The User is prohibited from using the Service for the following types of activities. Upon violation, the account may be blocked instantly and without refund.

Unlicensed gambling — online casinos, betting, lotteries without appropriate licenses
Illegal pharma and nutra — selling medicines, supplements and medical products without permits
Phishing — website spoofing, credential theft, fraudulent pages
Spam — mass mailing without recipient consent, spoofing
Child exploitation — any content or activity involving minors
Terrorism and extremism — recruitment, financing, propaganda
Money laundering — any schemes for legalizing illegal income
Upon receiving an Abuse report for AUP violations, Loza CRM may suspend account access pending investigation. Detailed procedure — on the Abuse / DMCA page.
Section 8
Limitation of liability

The Service is provided on an "As Is" and "As Available" basis. Loza CRM does not guarantee continuity, error-free operation or absence of viruses.

To the maximum extent permitted by law, Loza CRM is not liable for any indirect, incidental, special damages or lost profits (including, but not limited to, loss of traffic, loss of leads, financial losses due to Service downtime), even if Loza CRM was advised of the possibility of such damages.

Lost profits or indirect damages of the User
Results of the User's activities using the Service
Actions or inaction of the User's clients
Unavailability of third-party services integrated with the CRM
Data loss due to force majeure circumstances

The maximum liability of Loza CRM is limited to the amount paid for the last paid subscription period.

Section 9
Intellectual property and infrastructure protection

All code, design, texts and trademarks of Loza CRM are the property of the service. By purchasing a subscription, you receive a limited non-exclusive license to use it within the scope of these Terms.

The following is prohibited:

Copying, selling or creating derivative products based on Loza CRM without written consent
Reverse engineering the Service or attempting to obtain source code
Conducting stress testing without prior written approval
Taking any actions that may negatively affect the infrastructure for other users
Using automated systems for mass data extraction (scraping) without permission
Section 10
Abuse / DMCA procedure

Loza CRM maintains a zero-tolerance policy toward violations. All Abuse reports and DMCA requests are processed through a dedicated channel.

Reports are sent to abuse@loza-crm.com
Upon receiving a report, we freeze the account and request evidence of legitimate activity from the owner
If legitimacy is not confirmed — the account is deleted, data is purged
DMCA requests are processed within 72 hours
Detailed procedure and report submission form — on the Abuse / DMCA page.
Section 11
Changes to terms and termination

You can cancel your subscription at any time — access remains until the end of the paid period.

We may suspend access for Terms violations, suspected fraud or illegal activity — without refund.

These Terms are governed by generally accepted principles of international law for online services.

Questions about the terms

If something is unclear or you have questions about the terms — write to us, we'll explain.